Create Claim

Partners could use this endpoint to generate and create a new claim. Qoala will validate and make sure the policy is claimable. Qoala will share the claim number in the response and if needed could also notify the partner via callback Integration.

List of Claim Status

Status CodeClaim Status (Subject)Description
CLAIM_INITIATEClaim initiatedWhen the claimer successfully submitted a claim
QOALA_CLAIM_APPROVEClaim received by QoalaQoala approved the claim
QOALA_CLAIM_REJECTClaim rejected by QoalaQoala rejects the claim
INSURANCE_CLAIM_APPROVEClaim approved by InsuranceInsurance approved the claim
INSURANCE_CLAIM_REJECTClaim rejected by InsuranceInsurance rejected the claim
INSURANCE_CLAIM_PAIDClaim paid by InsuranceClaim already paid by insurance
INSURANCE_CLAIM_WAITING_PAIDClaim Waiting paidClaim already approved by insurance and waiting for paid

Each status code corresponds to a specific claim status, providing information about the state of the claim in the system.

Body Params

Payload for creating claim // required for Credit Insurance with reinstatement product

string
required

Claim currency

string
required

Claim country code

number
required

Total Claim amount
*for finance product the value is equal to outstanding amount

string
required

Channel where the claim comes from

string
required

Partner code predefined by Qoala

string

Unique claim identifier generated by the partner system

string
required

Unique policy number generated by the Qoala system

product
object
required

Product information

claimant_data
object

Claimant information

form_data
array of objects

Claim form Data

form_data
covered_data
array of objects

insureds information

covered_data
claim_additional_info
object

Claim additional info only applicable for specific product category

Responses

Language
Credentials
Header
URL
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Response
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